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AI + Human Synergy: Leading the AI-Enabled Contact Center

April 3, 2026 11:00 AM - 12:30 PM (CDT)

Description

AI + Human Synergy Training

AI + Human Synergy: Leading the AI-Enabled Contact Center

This course equips leaders with the skills to confidently navigate an AI-enabled contact center—combining technology, human judgment, and modern coaching practices to elevate both agent performance and customer experience.

Module 1: Understanding AI in CX

  • Identify how AI and automation are reshaping the agent and leader roles.
  • Recognize opportunities to pair AI insights with human coaching.
  • Separate myths from realities in AI adoption.

Module 2: Human-Centered Communication in an AI-Driven World

  • Maintain empathy and authenticity in automated workflows.
  • Adjust coaching and language for blended human/AI interactions.
  • Recognize and reinforce behaviors that build trust through technology.

Module 3: Redesigning Coaching Around AI Insights

  • Use AI-powered QA and analytics to inform targeted coaching.
  • Build confidence in interpreting AI feedback fairly and accurately.
  • Integrate technology into developmental conversations.

Module 4: Future-Proofing the Human Skillset

  • Identify the core human skills that complement automation.
  • Build personal adaptability and continuous learning habits.
  • Develop strategies for leading teams through technological change.

Time

4-week virtual series:

  • 4/3,   11am - 12:30pm CST 
  • 4/10, 11am - 12:30pm CST 
  • 4/17, 11am - 12:30pm CST 
  • 4/24, 11am - 12:30pm CST

Location

Virtual learning series

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Name: WFHAlliance.com
Email: info@wfhalliance.com
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