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Training Program: Transforming Frontline Leaders

March 13, 2026 11:00 AM - 12:30 PM (CDT)

Description

Transforming Frontline Leaders  

This 4-week learning experience is built around the real challenges and aspirations of remote contact center leaders. Each 90 minute weekly session blends reflection, skill-building, and peer conversation - designed for the frontline leader who juggles performance, people, and pressure without the benefit of in-person presence. 

Brought to you in partnership between WFH Alliance and Instructional IQ. 

Weekly Topics: 

  • How to establish trust, expectations, & visibility as a leader 
  • How to effectively deliver feedback and coaching remotely 
  • How to build connection, engagement, & belonging virtually 
  • How to navigate uncertainty and lead through change 

What will this training do for your team? 

  • Help you build a culture of engaged and connected remote agents 
  • Empower your team when dealing with change 
  • Build coaching skills that work, wherever your team is 
  • Drive a culture of accountability and positivity across remote teams

Time

4-week virtual series: 

  • 3/13, 11am - 12:30pm CST
  • 3/20, 11am - 12:30pm CST
  • 3/27, 11am - 12:30pm CST
  • 4/3,   11am - 12:30pm CST

Location

Virtual learning series

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Contact Information

Name: WFHAlliance.com
Email: info@wfhalliance.com
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