This registration page may not work well in Internet Explorer. Please use a different browser to complete your registration.

The CX Onboarding Playbook: A 4-Week Program to Build Your Staffing, Training & New Hire Success Strategy

August 7, 2026 11:00 AM - 12:30 PM (CDT)

Description

The CX Onboarding Playbook: A 4-Week Program to Build Your Staffing, Training & New Hire Success Strategy

This 4-week course equips CX and operational leaders with a complete, modern framework for building and sustaining a high-performing onboarding program. Each week blends best practices with hands-on application, helping you design a staffing model, streamline hiring and onboarding processes, strengthen training readiness, and create a structured 90-day new hire success plan. By the end of the program, you will walk away with your own customized onboarding playbook tailored to your contact center’s needs.

Module 1: Staffing Strategy for a Modern Contact Center

  • Evaluate regional, nationwide, offshore, and hybrid hiring approaches
  • Assess the advantages of in-house, BPO, employer-of-record, and blended staffing models
  • Determine the right mix of full-time, part-time, and flexible role types
  • Align staffing decisions with operational goals, budget, and customer experience outcomes

Module 2: Hiring & Onboarding Foundations

  • Identify the candidate profiles most likely to succeed in your contact center environment
  • Strengthen selection through assessments, structured interviews, and behavioral indicators
  • Establish smooth pre-hire and pre-day-one processes, including tech checks and expectation setting
  • Design an engaging and confidence-building Day 1 experience for new hires

Module 3: Training Readiness & Delivery Excellence

  • Apply best practices in virtual training design, pacing, and facilitation
  • Build strong alignment among operations, training, and QA to ensure readiness for launch
  • Use nesting, practice environments, and early performance checkpoints to support skill growth
  • Develop feedback and communication loops that reinforce learning and reduce early attrition

Module 4: Transitioning From Training to Production

  • Design a structured 90-day transition plan that supports performance and retention
  • Build mentorship, peer-support, and social connection programs for new hires
  • Implement early-tenure engagement practices that promote confidence and belonging
  • Use key data, feedback signals, and check-ins to identify and support at-risk new hires

Time

4-week virtual series:

  • 8/7,   11am - 12:30pm CST 
  • 8/14, 11am - 12:30pm CST 
  • 8/21, 11am - 12:30pm CST 
  • 8/28, 11am - 12:30pm CST

Location

Virtual learning series

View Event

Contact Information

Name: WFHAlliance.com
Email: info@wfhalliance.com
We're sorry. No registrations are currently available. You may wish to contact the event organizer for assistance.
{{ vm.EventInfo.ErrorMessage }}

Select Registration Options

Edit
{{vm.regWarningMessage}}
{{vm.regAlertMessage}}

Exhibitor Opportunities

Name Price Att Qty
{{ et.Name }}
{{ et.IncludedAttendeesCount }} {{ et.AttendeeRegType.RemainingPerType }} Remaining {{ et.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ et.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ et.Remaining }} Remaining
 Sold out

Attendee Registration Options Total Remaining: {{ vm.EventInfo.VacantSpotsPerEvent }}

Waiting List Available
{{ vm.stats.totalAttendeesCount }} Registered , {{ vm.OverallOverAmount() }} on Waiting List , {{ vm.OverallOverAmount() }} Over Limit
Name Price Qty
{{ rt.Name }}
{{ rt.IsMemberOnly ? ' (Members Only)' : '' }}
Limit: {{ rt.LimitPerPurchase }}
Included Attendees: {{ rt.AttendeesCountPerOneRegistration }}
{{rt.Price | currency }} {{rt.PriceAfterDiscount | currency }} {{ rt.Price | currency }}
{{ rt.RemainingPerType }} Remaining
{{ rt.RemainingPerType * -1 }} on Waiting List
{{ rt.RemainingPerType * -1 }} Over Limit

{{'[[Sponsorship]] Opportunities' | localizeString:'['}}

Name Price Att Qty
{{ st.Name }}
{{ st.IncludedAttendeesCount }} {{ st.AttendeeRegType.RemainingPerType }} Remaining {{ st.AttendeeRegType.RemainingPerType * -1 }} on Waiting List {{ st.AttendeeRegType.RemainingPerType * -1 }} Over Limit
{{ st.Remaining }} Remaining
 Sold out
Continue

Registration Information

Edit

Exhibitor - {{er.Name}}

Exhibitor #{{ $index + 1 }}

Total: {{exhibitor.TotalPrice | currency}} {{ exhibitor.IsBenefit ? "- Included as a Benefit" : exhibitor.IsDiscounted ? "- Discounts have been applied" : ""}}
Exhibitor Directory
Primary Contact
Booth Information
Additional Information
Additional Items

Attendee - {{er.Name}}

{{ att.getAttendeeTerm(vm.EventSettings.AdditionalAttendeesTerm, $index) }} #{{ att.getAttendeeIndexDisplay(vm.EventSettings.AdditionalAttendeesTerm, $index) }}

Total: {{att.TotalPrice | currency}} {{att.DiscountMessage | localizeString:'['}}
A No Show fee is being assessed for {{fee.EventName}} on {{fee.EventStartLocalTimeString}}.
More Information Less information

Address

Phone

Additional Information
Event Sessions

{{slot.Name}}

{{$select.selected.SessionName}}
(full)
{{slot.SelectedSession.SessionDescription + (slot.HasFees ? " (Price: " + (slot.PriceTotal | currency) +")" : "")}}
Additional Items

{{'[[Sponsorship+]]' | localizeString:'['}} - {{er.Name}}

{{'[[Sponsor]]' | localizeString:'['}} #{{ $index + 1 }}

Total: {{sponsor.Price | currency}}
Continue

Additional Items

Edit

{{(vm.EventInfo.Terms.Donation || "Fundraising") + " Opportunities"}}

Campaign Name Item Description Amount
{{item.CampaignName}} {{item.Description + (item.ShowMinimumPrice && item.MinimumPrice ? " (Min: " + item.MinimumPrice + ")" : "")}}
Continue

Complete Registration

Edit

Terms & Conditions

No Show Policy

{{ vm.EventInfo.EventSettings.NoShowPolicy }}

Enter Promo Code

Billing Contact

Registration Protection
This event is synced to a webinar so no confirmation email will be sent from GrowthZone.

Thank you to our {{'[[Sponsor+]]' | localizeString:'['}}