BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260811T093000 DTEND;TZID=America/Chicago:20260811T123000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Understanding AI's Role in QA DESCRIPTION:Understanding AI's Role in QA\n A 3-hour workshop for contact center leaders navigating the shift to AI-driven quality assuranceManual QA used to mean a human listening to a handful of calls each month. That model is largely gone. AI now evaluates 100% of interactions in real time\, and while that's a major leap forward\, it raises questions most contact centers haven't fully answered: What happens to coaching when every call can be flagged? Is constant feedback building stronger agents\, or wearing them down?This session challenges leaders to rethink QA from the ground up\, not by rejecting AI\, but by understanding where it genuinely improves quality and where the best contact centers in the industry are drawing the line.This course is for you if you:Lead a team where AI QA has been implemented\, or is about to beAre unsure whether AI-driven feedback is helping or overwhelming your agentsInfluence how QA and coaching are structured on your teamWant a clear-eyed view of what top-performing contact centers are actually doing\, not just a vendor pitchPractical tools for navigating your AI & QA journeyYou'll leave with:\nA QA Evolution roadmap you can use immediately to audit your current QA approach and identify your next move.Format: 3-hour virtual workshop\nAudience: Contact center managers\, supervisors\, QA leads\, and training leaders X-ALT-DESC;FMTTYPE=text/html:

Understanding AI'\;s Role in QA
\;A 3-hour workshop for contact center leaders navigating the shift to AI-driven quality assurance

Manual QA used to mean a human listening to a handful of calls each month. That model is largely gone. AI now evaluates 100% of interactions in real time\, and while that'\;s a major leap forward\, it raises questions most contact centers haven'\;t fully answered: What happens to coaching when every call can be flagged? Is constant feedback building stronger agents\, or wearing them down?

This session challenges leaders to rethink QA from the ground up\, not by rejecting AI\, but by understanding where it genuinely improves quality and where the best contact centers in the industry are drawing the line.

This course is for you if you:

Lead a team where AI QA has been implemented\, or is about to be
Are unsure whether AI-driven feedback is helping or overwhelming your agents
Influence how QA and coaching are structured on your team
Want a clear-eyed view of what top-performing contact centers are actually doing\, not just a vendor pitch
Practical tools for navigating your AI &\; QA journey

You'\;ll leave with:
A QA Evolution roadmap you can use immediately to audit your current QA approach and identify your next move.

Format: \;3-hour virtual workshop
Audience: \;Contact center managers\, supervisors\, QA leads\, and training leaders

LOCATION: UID:e.4435.1495756 SEQUENCE:3 DTSTAMP:20260624T055647Z URL:https://members.wfhalliance.com/event-calendar/Details/understanding-ai-s-role-in-qa-1773912?sourceTypeId=Hub END:VEVENT END:VCALENDAR