BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260710T090000 DTEND;TZID=America/Chicago:20260710T103000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Your WFM Model Isn't Built for Remote Work DESCRIPTION:Join us for a small-group conversation on why traditional workforce management planning breaks in work from home environments\, and what to rethinkMost workforce management models were built for an office environment.Same place. Same schedules. Same assumptions about availability\, behavior\, and control.When you move that same model into a remote setting and keep the same inputs it might still look fine on paper. But in practice\, things start to break.Shrinkage doesn't behave the same way.\nSchedule adherence gets interpreted differently.\nAnd the gap between what you planned and what actually happens gets wider.In this session\, we'll take a step back and look at a simple but often overlooked idea:\nthe inputs to your WFM model change completely in a work-from-home environment.If you don't recalibrate for that\, your plan is off before the day even starts.This will be a guest-led conversation\, not a presentation. We'll use a comparison of office vs. WFH environments to explore:Where traditional WFM assumptions no longer holdHow metrics like shrinkage and adherence behave differently in remote teamsWhy many staffing models quietly fall apart in a WFH setupWhat leaders are starting to rethink (and what they're not)These sessions are intentionally small group and discussion-based. You'll have space to ask questions\, share what you're seeing in your own operation\, and hear how others are approaching similar challenges.If you're leading a remote or hybrid contact center and feel like your staffing model "should" be working but isn't this will be a useful conversation to be part of.We'll be joined by Doug Casterton. Doug has spent 20+ years leading WFM and operations across global contact centers\, with a track record of improving planning accuracy\, reducing costs\, and building more flexible teams. He focuses on the gap between what's planned and what actually happens where most operational challenges (and opportunities) show up. His perspective is grounded in real-world experience across multiple countries and organizations. X-ALT-DESC;FMTTYPE=text/html:

Join us for a small-group conversation on why traditional workforce management planning breaks in work from home environments\, and what to rethink

Most workforce management models were built for an office environment.

Same place. Same schedules. Same assumptions about availability\, behavior\, and control.

When you move that same model into a remote setting&mdash\;and keep the same inputs&mdash\;it might still look fine on paper. But in practice\, things start to break.

Shrinkage doesn&rsquo\;t behave the same way.
Schedule adherence gets interpreted differently.
And the gap between what you planned and what actually happens gets wider.

In this session\, we&rsquo\;ll take a step back and look at a simple but often overlooked idea:
the inputs to your WFM model change completely in a work-from-home environment.

If you don&rsquo\;t recalibrate for that\, your plan is off before the day even starts.

This will be a guest-led conversation\, not a presentation. We&rsquo\;ll use a comparison of office vs. WFH environments to explore:

These sessions are intentionally small group and discussion-based. You&rsquo\;ll have space to ask questions\, share what you&rsquo\;re seeing in your own operation\, and hear how others are approaching similar challenges.

If you&rsquo\;re leading a remote or hybrid contact center and feel like your staffing model &ldquo\;should&rdquo\; be working&mdash\;but isn&rsquo\;t&mdash\;this will be a useful conversation to be part of.

We&rsquo\;ll be joined by Doug Casterton. Doug has spent 20+ years leading WFM and operations across global contact centers\, with a track record of improving planning accuracy\, reducing costs\, and building more flexible teams. He focuses on the gap between what&rsquo\;s planned and what actually happens&mdash\;where most operational challenges (and opportunities) show up. His perspective is grounded in real-world experience across multiple countries and organizations.

LOCATION: UID:e.4435.1441299 SEQUENCE:3 DTSTAMP:20260418T104759Z URL:https://members.wfhalliance.com/event-calendar/Details/your-wfm-model-isn-t-built-for-remote-work-1706518?sourceTypeId=Hub END:VEVENT END:VCALENDAR