Negotiating AI & Technology Deals: Balancing Innovation and Risk

Description

The AI marketplace is moving fast — and so are the sales pitches. Every week brings a new “game-changing” platform, but not every vendor or contract is built to last. Before signing on the dotted line, it’s worth slowing down to negotiate for flexibility, proof-of-concept opportunities, and smart exit options that protect your organization’s budget and agility. 

In this session, we’ll explore real-world strategies for evaluating potential AI and technology partners, structuring pilot programs that deliver measurable outcomes, and negotiating terms that balance innovation with financial responsibility. Whether you’re testing a new contact center automation tool or exploring advanced analytics, you’ll walk away with clear, actionable insights on how to stay in control while adopting what’s next. 

We’ll be joined by Kendra Karczewski, Founder & COO of Lumira Tech Advisors, who helps organizations identify, vet, and negotiate with technology partners across the customer experience landscape. Kendra will share her perspective on navigating today’s crowded AI market — including common pitfalls, negotiation tactics, and how to separate true innovation from overhyped sales talk.