WFHAlliance.com Main Calendar
WFHAlliance.com Main Calendar
Optimizing Employee Experience in a Flexible and Remote World
12:00 PM - 1:30 PM
Join us for an interactive session on optimizing employee experience in flexible and remote environments.
Training Program: Transforming Frontline Leaders
11:00 AM - 12:30 PM
Transforming Frontline Leaders. This 4-week learning experience is built around the real challenges and aspirations of remote contact center leaders. Each 90 minute weekly session blends reflection, skill-building, and peer conversation.
Negotiating AI & Technology Deals: Balancing Innovation and Risk
12:00 PM - 1:30 PM
How to pilot, purchase, and partner with AI vendors without overcommitting.
AI + Human Synergy: Leading the AI-Enabled Contact Center
11:00 AM - 12:30 PM
Build the coaching and leadership skills needed to thrive in an AI-enabled contact center.
St. Paul Leadership Summit
8:00 AM - 1:00 PM
Join us for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams.
The CX Onboarding Playbook: A 4-Week Program to Build Your Staffing, Training & New Hire Success Strategy
11:00 AM - 12:30 PM
A practical, instructor-led program that teaches modern best practices in staffing, hiring, onboarding, training, and early-tenure support.
Find It Faster: Knowledge Management Essentials for High-Performing CX Teams
11:00 AM - 12:30 PM
A practical, hands-on training program that teaches CX and operational leaders how to build, maintain, and continuously improve a knowledge base that agents - and AI - can rely on.