What Leaders Get Wrong With Remote Support Teams

Description

Remote work success isn’t about tools—it’s about leadership. In this session, Luis Carrillo will break down common mistakes leaders make when building and managing remote teams, share practical best practices that drive performance and engagement, and facilitate group discussion so participants can exchange ideas, challenges, and real-world lessons from their own teams.

Guest Speaker: Luis Carrillo
We’ll be joined by Luis Carrillo, who has transformed underperforming contact centers into high-performing growth engines through AI, automation, and operational excellence, built on 20+ years of frontline and executive experience in CX and operations.