WFHAlliance.com Virtual Sessions
WFHAlliance.com Virtual Sessions
FRI
May
15
Frontline Mental Health: Lessons from Crisis Lines
12:00 PM - 1:30 PM
Strategies to prevent burnout and support mental health of frontline contact center agents.
FRI
July
10
Your WFM Model Isn't Built for Remote Work
9:00 AM - 10:30 AM
Most WFM models were built for the office. In this small-group, guest-led discussion, we’ll explore why those same assumptions break in remote environments, and what needs to change.
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