Outsourcing and Staffing Strategy for Work From Home

Description

Leading a remote or hybrid contact center team opens the door to new staffing and outsourcing possibilities.

A fully U.S.-based, in-house team might rely on a flexible part-time workforce, while others may take a global approach by combining BPO partners with direct employees across multiple locations. In this session, we’ll share best practices, compare different models, and discuss emerging opportunities for building effective and resilient teams.