Description

WFH Alliance Austin Leadership Summit

Join contact center leaders from across the country for two days of networking and learning focused on remote and hybrid contact center teams. Attendance is intentionally limited to around 60 leaders, creating space for meaningful connections an an opportunity to learn directly from other leaders. 

Featured Sessions & Conversations

• More Than a Motto - Justin Robbins
  Moving beyond "words on the wall" to systematically build the culture and mission your organization has defined. Drawing from his book, Justin will share practical ways to turn stated values into everyday behaviors. 
• Customer-Facing AI: Understanding the Legal Landscape - Jackson Lewis Attorneys
  Jackson Lewis attorneys will use real-world examples to explain the AI legal landscape. Topics such as disclosure, consent, and other emerging legal requirements. They will also demonstrate CheckIt, a tool for navigating employment law across cities, counties, and states
• Leading Remote and Hybrid Teams: A Practitioner Panel
  Leaders from Breeze Airways, Bread Financial, and Black Rifle Coffee will share what they've learned from leading remote and hybrid teams. 
• The Policy Landscape for Contact Centers - Stuart Discount, ECAC
  An update on proposed legislation and rulemaking that could affect contact center operations. 
• Conversational Intelligence - AmplifAi
  A look at how conversational intelligence is changing the way contact centers understand customer interactions, support employees, and identify opportunities for improvement.  
• The Life and Death of the Contact Center - CollaborationRoom.ai
  The contact center has changed, but many operating models haven't changed with it. This session will explore what today's environment requires from organizations that want to thrive, not merely survive. 

Who Should Attend

Contact center, customer experience, workforce management, HR, learning and development, and operations leaders responsible for remote or hybrid contact center teams.

Pricing:
Click the Register Button for details ⟶

Meeting times: 

Day one 8:00am-5:00pm
Day two 8:00am-1:00pm

Group Rate Hotel Options: 

• Holiday Inn Express & Suites Arboretum
      *Shuttle available
• Additional options

Meet the Speakers

Jeremy Hyde President WFH Alliance	Justin Robbins Founder, Metric Sherpa	Ben Gertz Learning & Development Expert
Laurie Meacham Director Guest Empowerment	Cindy Zhivotovsky Vice President, Customer Care	Jason Hiland Chief Revenue Officer
Stuart Discount Chair, ECAC	Jed Charner Attorney at Law	Melissa Pollock VP Customer Success
Dan Mannion CEO	Robert Cowlishaw Head of Marketing	Beth Reedy Sr. Manager, CX Strategy & Technology

Event Sponsors

Interested in reaching remote and hybrid contact center leaders? Explore sponsorship opportunities.