Description

Join us for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams. This in-person experience is your opportunity to connect with forward-thinking leaders, gain actionable insights, and explore solutions to common challenges. 

✅ Registration includes a chance to attend the Denver Broncos game at no additional cost! 

Agenda Highlights:

• Technology implementation stories
• Legal landscape and compliance review from Jackson Lewis Attorneys
• Sourcing, hiring, onboarding, assessing for remote / hybrid
• Driving engagement & emotional connection remotely
• Recognition, reward & socialization strategies 
• Flexible scheduling, split shifts and seasonal staffing alternatives

Meeting times: 

Day one 800am-500pm
Day two 830am-330pm

Group Rate Hotel Options: 

• Marriott Denver Downtown East
• Staybridge Suites Denver Downtown

Speaker Snapshot

Jeremy Hyde President WFH Alliance	Ben Gertz Learning & Development Expert	Kendra Karczewski Founder and COO at Lumira Tech
Amy Mechaelsen Remote Operations & CX Leader	Kevin Schumacher Application Implementation Analyst	Lynn McKamey IT Leader
Jed Charner Attorney at Law	Emily Duncan National Director, Client Admin	Lee Wood Customer Experience Leader

Event Sponsors