Description

Transforming Frontline Leaders  

This 4-week learning experience is built around the real challenges and aspirations of remote contact center leaders. Each 90 minute weekly session blends reflection, skill-building, and peer conversation - designed for the frontline leader who juggles performance, people, and pressure without the benefit of in-person presence. 

Brought to you in partnership between WFH Alliance and Instructional IQ. 

Weekly Topics: 

• How to establish trust, expectations, & visibility as a leader 
• How to effectively deliver feedback and coaching remotely 
• How to build connection, engagement, & belonging virtually 
• How to navigate uncertainty and lead through change 

What will this training do for your team? 

• Help you build a culture of engaged and connected remote agents 
• Empower your team when dealing with change 
• Build coaching skills that work, wherever your team is 
• Drive a culture of accountability and positivity across remote teams