WFHAlliance.com Conference & Training Calendar
WFHAlliance.com Conference & Training Calendar
Austin Leadership Summit
8:00 AM - 1:00 PM
Join us for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams.
Making AI Matter: Aligning AI Investments to Business Outcomes
9:00 AM - 12:00 PM
A 3-hour workshop for remote contact center leaders who want AI investments to actually move the metrics that matter
Is Your Knowledge Base AI-Ready? Building Knowledge Systems for Both Agents and AI
9:00 AM - 12:00 PM
A 3-hour workshop on building knowledge systems that improve both human and AI performance
Understanding AI's Role in QA
9:00 AM - 12:00 PM
A 3-hour workshop for contact center leaders navigating the shift to AI-driven quality assurance
Coaching in the Age of AI
9:00 AM - 12:00 PM
A 3-hour workshop for contact center leaders on using AI to become a better coach, not a busier one
Making AI Matter: Aligning AI Investments to Business Outcomes
9:00 AM - 12:00 PM
A 3-hour workshop for remote contact center leaders who want AI investments to actually move the metrics that matter
Is Your Knowledge Base AI-Ready? Building Knowledge Systems for Both Agents and AI
9:00 AM - 12:00 PM
A 3-hour workshop on building knowledge systems that improve both human and AI performance
Understanding AI's Role in QA
9:00 AM - 12:00 PM
A 3-hour workshop for contact center leaders navigating the shift to AI-driven quality assurance
Coaching in the Age of AI
9:00 AM - 12:00 PM
A 3-hour workshop for contact center leaders on using AI to become a better coach, not a busier one
Making AI Matter: Aligning AI Investments to Business Outcomes
9:00 AM - 12:00 PM
A 3-hour workshop for remote contact center leaders who want AI investments to actually move the metrics that matter
Is Your Knowledge Base AI-Ready? Building Knowledge Systems for Both Agents and AI
9:00 AM - 12:00 PM
A 3-hour workshop on building knowledge systems that improve both human and AI performance