Description

Join us for two days of candid discussions, practical strategies, and peer learning focused on leading remote and hybrid contact center teams. This in-person experience is your opportunity to connect with forward-thinking leaders, gain actionable insights, and explore solutions to common challenges. 

✅ Registration includes optional attendance to the St. Paul Saints game the evening of June 2nd at no additional cost! 

Agenda Highlights:

• Technology implementation stories
• Legal landscape and compliance review from Jackson Lewis Attorneys
• Sourcing, hiring, onboarding, assessing for remote / hybrid
• Driving engagement & emotional connection remotely
• Recognition, reward & socialization strategies 
• Flexible scheduling, split shifts and seasonal staffing alternatives

Pricing:
Click the Register Button for details! ⟶

Meeting times: 

Day one 8:00am-5:00pm
Day two 8:00am-1:00pm

Group Rate Hotel Options: 

• SpringHill Suites by Marriott St. Paul Downtown
• Drury Plaza Hotel St. Paul Downtown 

Speaker Snapshot

Jeremy Hyde President, WFH Alliance	Ben Gertz Learning & Development Expert	Nate Brown Head of Education and Enablement
Kaitlin Daeges Founder & CEO, LivWell Partners	Jed Charner Attorney at Law	Doug Ward VP Customer Experience
Dennis Gooch Director, Customer Service Oldcastle APG	Melissa Pollock Vice President Client Success	Matt Beran Sr. Product Marketing Manager
Michael Baehr Director of Training IntouchCX  Mary Costigan Attorney at Law	Joseph Jacoboni Chief Executive Officer NexGen Virtual Office	Janell Stanton Attorney at Law

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