Description

AI and Privacy in Customer Interactions: Legal Strategies for Contact Centers

Join us for an engaging session with attorney Gregory C. Brown, Jr. an associate in the New York City, New York, office of Jackson Lewis P.C. to discuss the legal landscape of AI tools in the contact center. 

AI tools are becoming integral to managing remote contact centers. While the benefits of AI are well documented, AI also introduces new privacy and compliance risks, particularly when customer data is involved. This program will explore recent lawsuits involving AI in customer interactions and what triggered them, highlight legal obligations under state and federal privacy laws, and provide practical steps to minimize your organization’s risk.

This interactive session will also include open discussion and Q&A, giving attendees the chance to share experiences, offer peer advice, and ask questions about their own employee experience challenges and opportunities.

Gregory C. Brown, Jr.

Gregory C. Brown, Jr. is an associate in the New York City, New York, office of Jackson Lewis P.C. His goal is to be a strategic partner in all aspects of workplace management to ensure his clients can focus on running their business effectively. A key focus of Greg’s practice involves assisting clients in navigating emerging issues related to data privacy. As a member of the firm’s Privacy, AI & Cybersecurity group, he has assisted numerous clients with investigating, remediating, and responding to data breaches of various kinds. Greg regularly defends clients against individual and class-based claims stemming from data breaches, the use of website tracking technologies, and other technologies that collect personal data.